Privacy Policy
1. Information We Collect
Personal Information
We may collect personal details including your name, email address, phone number, company name, and project details when you fill out our contact form, book a call, or engage our services.
Device and Usage Data
We automatically collect data on how you interact with our website including your IP address, device type, browser type, and pages visited to help us understand and improve your experience.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage your cookie preferences through your browser settings at any time.
Lead and Campaign Data
As a real estate marketing agency, we may process personal data of property buyers and leads generated through campaigns run on behalf of our clients. This data is processed solely for the purpose of delivering our agreed marketing services.
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery: Your data helps us understand your project requirements and deliver personalised marketing solutions for your real estate projects.
Communication: We use your contact details to respond to enquiries, share proposals, and provide updates on ongoing campaigns.
Improvement and Development: We analyse usage data to improve our website, services, and campaign strategies.
Customer Support: If you contact us for support, we use your information to address and resolve your concerns promptly.
Security: We use information to maintain the safety and integrity of our systems and protect against unauthorised access or misuse.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to any third party. We may share data only under the following circumstances:
Platform Partners: We share necessary data with advertising platforms including Meta and Google to run campaigns on your behalf. This is governed by their respective privacy policies and data processing terms.
Service Providers: We may share data with trusted third-party vendors who assist in operating our business such as CRM tools, email platforms, and analytics services. All such vendors are bound by confidentiality obligations.
Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal request from a government or regulatory authority.
Business Transfers: In the event of a merger, acquisition, or restructuring of Whitesphere Media, your information may be transferred as part of that process.
4. Data Security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. However, no digital platform is entirely immune to risk and we cannot guarantee absolute security. We encourage you to contact us immediately if you suspect any misuse of your data.
5. Your Data Rights
In accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian law, you have the following rights regarding your personal data:
Access: You may request a copy of the personal data we hold about you.
Correction: If any data we hold is inaccurate or outdated, you may request a correction.
Deletion: You may request the deletion of your personal data subject to our legal and contractual obligations.
Withdrawal of Consent: You may withdraw your consent to data processing at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Opt-Out: You may opt out of receiving marketing communications from us at any time by writing to us at contact@whitespheremedia.com.
To exercise any of these rights, please contact us at contact@whitespheremedia.com. We will respond within 30 days of receiving your request.
6. Retention of Data
We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy or as required by law. Campaign data and lead information processed on behalf of clients is retained for the duration of the engagement and for a reasonable period thereafter unless otherwise agreed.
7. Third-Party Links
Our website may contain links to third-party websites, platforms, or tools. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies independently.
8. Children's Privacy
Our services are intended for business clients and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our business practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy from time to time to stay informed.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, if you have any grievances regarding the processing of your personal data, you may contact our designated Grievance Officer at:
Whitesphere Media Email: contact@whitespheremedia.com
Address: Shop no 06, Ram Niwas, Silva Pakhadi rd, Versova Andheri West, Mumbai, Maharashtra.
India Response Time: Within 30 days of receipt of grievance
11. Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@whitespheremedia.com
By using this website or engaging our services, you agree to the terms outlined in this Privacy Policy.